Because you’d rather hear from people who’ve actually used the tool. 

If you’ve ever sat through an ITSM tool supplier presentation and thought, “That’s lovely, but does it actually work in real life?”, this day is for you. 

Forget the marketing gloss and endless feature lists. ITSM Tools Day hands the mic to the people who’ve actually been in your shoes; the Service Desk Managers, process owners, and IT leaders who’ve chosen, implemented, and survived their ITSM tools. 

You’ll hear the unfiltered stories: the triumphs, the facepalms, and the priceless lessons learned along the way. These are the conversations you wish you could have before making your next big decision, the kind where someone finally admits, “Yes, that automation nearly broke us, but here’s how we fixed it.” 

This isn’t another tools day. It’s your chance to compare notes with peers who’ve put these ITSM tools to work, seeing how they configure, automate, customise, and extend real-world platforms to drive service delivery forward.

You’ll explore how actual service desks are using features, workflows, and integrations to improve experience, boost efficiency, and unlock smarter ways of working. You’ll leave with practical insights you can act on, ideas worth stealing (ethically, of course), and the confidence to evolve your own service desk with real-world examples and proven approaches behind you.